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Behavioral
Systems Analysis and Higher Education
Richard W. Malott1
Behavior Analysis Program
Department of Psychology
Western Michigan University
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Abstract
I suggest that we behavior-analysis college professors practice our
preaching, that we apply behavior analysis, organizational behavior
management, and behavioral systems analysis to our university instruction.
I suggest that we college professors apply to what we do most (teaching)
the approaches and philosophy we know works everywhere else—behavior
analysis and all it implies.
Critique
1950 A.D.
Fred R. Malott, MD: The practice of medicine wouldn’t be so
bad, if it weren’t for the damn patients.
1965 A.D.
Prototypical Manager: The practice of management wouldn’t be
so bad, if it weren’t for the damn workers. Labor and management
are usually at war. (Based on remarks by participants in organizational
behavior management workshops I conducted at the University of Michigan
for business managers from around the country.)
1970 A.D.
OBM Safety Consultant: The reason workers injure themselves is so
they can get insurance benefits.
Behaviorman: OBM’ers, please don’t blame the victims.
1975 A.D.
Western Michigan University faculty organizing to form our first labor
union.
Irate WMU Professor: The people in the administration are basically
bad human beings.
Come on, man, they’re just faculty members, like you and me,
only they happened to get promoted to administration.
Irate WMU Professor: No, it takes a certain type of nasty personality
to become a university administrator.
The faculty and administration are usually at war.
Then as a single organism, the faculty grabbed picket signs and marched
around our administration building singing “We Shall Overcome.”
Implications: The plight of these highly educated, white, privileged
university professors was comparable to that of the oppressed, segregated,
discriminated-against, black Americans who marched in protest on Birmingham,
Alabama in 1963.
Implications: Our protest was as noble as the protest of those black
Americans. Implying that our faculty union organizer was a reincarnation
of Martin Luther King Jr.
This was one of my most embarrassing moments. I’d have given
a lot not to have found myself among those singing faculty protesters.
We professors are capable of such sanctimonious BS.
But I digress. The point is: The faculty is usually at war with the
administration AND the students. The faculty feels that teaching wouldn’t
be so bad if we poor faculty members weren’t caught between
a lazy, incompetent, psychopathic administration and a a lazy, incompetent,
psychopathic student body, neither of whom appreciates how wonderful
we faculty members really are and how hard we work.
Awww, poor babies.
Still not convinced, huh? Need some more of those hardcore scientific
data? Here they come.
1980 A.D.
Prototypical Faculty Member: Teaching wouldn’t be so bad, if
it weren’t for those damn students. Students today are not as
serious as when we were students. And they are not as well prepared
as when we were students. Why don’t we have good students here,
like the ones at
Harvard University?
Behaviorman: Please don’t blame the victims.
Faculty and students are usually at war.
1985 A.D.
Famous Behavior Analyst: Many students fail to study enough for my
courses. That’s because other things, like their social lives,
have a higher priority. Those students have decided to pursue their
social lives, rather than their academic career.
Behaviorman: Come on, man, that’s just cheap cognitive rationalization.
The reason they don’t study is that you haven’t made the
effort to arrange effective performance-management contingencies to
support their studying.
Behavior Woman: Behavior analysts, please don’t blame the victim.
2000 A.D.
New WMU Psych Faculty Member: The grad students at WMU are a bunch
of whiners. When I assign them a few books to read, they complain.
Not like when I was in grad school.
Charles Darwin: Like there’s been a major genetic drift in the
five years since you got your PhD.
Behaviorman: New PhDs, please don’t blame the victims.
The point: Even behavior analysts fail to appreciate B. F. Skinner’s
dictum: The subject is always right.
If the students aren’t pressing the lever the way we think they
should, it’s our fault, not the students. There’s no such
thing as a dumb or lazy rat. And there’s no such thing as a
dumb or lazy student. There are only dumb and lazy professors.
2002 A.D.
WMU Faculty Union Newsletter. Article by a distinguished behavior
analyst: Today’s students aren’t serious about their education.
All they care about is their new surround-sound entertainment centers,
in their lavishly furnished, upscale apartments, and their new sports
cars. To support their decadent lifestyles, they work at outside jobs
20 to 40 hours per week. The result is they have neither the time
nor the energy to study, and they fall asleep when they do manage
to make it to class.
W. H. Auden, British Poet, 1907-1973: A professor is one who talks
in someone else’s sleep.
I’ve done a lot of academic and career counseling with WMU undergrads,
and I often find very serious students. If they work fulltime, it’s
because they must, in order to go to school. If it weren’t for
table waiting and bartending jobs, half our students couldn’t
afford to go to school. These working students also often take full-time
course loads and still do great work at school and get excellent grades.
And they only rarely fall asleep in class, in spite of the chronic
state of sleep deprivation most serious students suffer.
But sometimes I fall asleep in my own class.
335 B.C.
Aristotle: The new generation is not nearly as good as the earlier
generations.
What a dumb ass.
The older and younger generations are usually at war.
The older generation has been dissing the younger generation for at
least 2,400 years. If, for the last 2,400 years, each generation had
gotten worse than the previous, by now, we’d all be sitting
on tree limbs, picking at cooties, not writing our scholarly papers,
nor presenting those papers at wonderful behavior-analysis conferences.
Behavior Woman: Older gen, please stop blaming the victims.
Now, just a little more of those hard-core scientific data:
The Faculty’s Favorite Comment
The Faculty’s Favorite Comment: Half the students failed my
midterm.
The Faculty’s Favorite Inference: That shows what a bunch of
scumbags our students are.
The Faculty’s Second Favorite Inference: That shows what high
standards I have.
Cheap Thrills: Self-righteous indignation is one of our biggest reinforcers.
Professors get it off by being indignant about half their students
failing the midterm.
Cheap Thrills: I get it off by being indignant about professors failing
half their students and then blaming those students.
Behavior Woman: Professors, please don’t blame the student victims.
It’s really we professors who have failed.
Recommendations:
At last, time to shift from critique to recommendations:
Remember Skinner’s dictum: The subject is always right.
The students are always right. The students you have to work with
are the students you have to work with. So design educational systems
to accommodate your students’ entering repertoires and values.
As a teacher, your semester’s goals should be that your students
learn as much behavior-analysis as is humanely possible and that they
love behavior analysis.
Let me rephrase that: Your semester’s goals are that your students
ACQUIRE AS MANY BEHAVIOR ANALYSIS SKILLS as is humanely possible and
that they love it.
The less we talk about learning and the less we talk about education
and the more we talk, and think, and teach in terms of skills training,
the more successful we will be in helping our students acquire a functional
and lasting repertoire. We should think of ourselves as running a
trade school, even though that trade may involve very complex, subtle,
higher-order skills. But we should not think it easy to train complex,
subtle, higher-order skills. We will have limited quantitative and
qualitative success in such training.
These issues lead to the following three models.
The Three Models
The Skills-training Model of Education
The philosophy behind the Skills-training Model is well expressed
in a message from a Chinese fortune cookie: Education that does not
lead to action is wasted.
The Skills-training Model of Education has four components:
o concept and principles training
o strategy training
o knowledge teaching
o appreciation enhancing
Traditional university education stresses knowledge learning and ignores
skills training and appreciation.
As a teacher, your semester’s goals should be that your students
become eager, skilled behavior analysts. But that’s a big task
for your students, which leads to another model.
The Performance-Management Model of Task Accomplishment
The 5 steps to accomplishing any big task:
o Divide the big task into many small tasks.
o Specify exactly what each small task is and how to accomplish it.
o Have frequent deadlines, for the tasks.
o Monitor the task accomplishment.
o Have small but significant outcomes for each monitored task.
Incidentally, this model applies not only to tasks in education but
also to motor-skills training (e.g., sports), OBM, self-management,
behavioral medicine, and clinical interventions.
Professor Tradition: Unnecessary coddling. Just tell the little brats
what they’re supposed to do and toss them out of school, if
don’t do it. I certainly manage to teach my behavior analysis
classes and prepare my scholarly papers without procrastination; so
I have no sympathy for these procrastinating students.
Behaviorman: Ninety percent of the professional behavior analysts
don’t get their Association for Behavior Analysis presentation
proposal in, until 5 days before the deadline. Seventy percent don’t
get their papers finished until they’re at the ABA conference.
And 60% should have spent 20 more hours preparing their papers. But,
no doubt, you’re the exception, Professor Tradition.
Behavior Woman: Show me a man who says he doesn’t procrastinate
and I’ll show you a liar, or at least a person who has impressively
poor self-awareness.
Then why does procrastination rein?
The Three-Contingency Model of Performance Management
The Three Contingency Model of Performance Management explains why
we procrastinate and how we can prevent procrastination (Malott, 1989;
Malott, & Garcia, 1991). We procrastinate, because the outcomes
of our behavior do not reinforce that behavior, because those outcomes
are too small or too improbable. The delay of the outcomes are irrelevant.
The Ineffective Natural Contingency
Suppose a student has an assignment due one month from now (e.g.,
an exam or a term paper). Will he start working on the assignment
right now? To answer this, we need to consider the contingency operating
on his starting to work on the assignment. This contingency is shown
as the first diagram in Figure 1. It is an avoidance contingency:
The student’s working on the assignment will avoid his getting
a few minutes closer to class without some preparation done. But when
the student is a month away from the due date, getting just a few
minutes closer to that distant time with no preparation (or no new
preparation) is not very aversive, probably not aversive enough to
support his starting to work (after all, he can always start working
on the assignment a few minutes from now, or a few minutes after that,
or a few minutes after that, etc.). So the student procrastinates.
Thus this natural contingency is ineffective; the difference between
the before and after conditions are too small to reinforce the avoidance
response.
Professor Tradition: Even so, my good man, I still have no sympathy
for the procrastinating proletariat. I always get my lectures prepared
in time for class.
Behavior Woman: And you always start preparing in sufficient time
that you end up with the high-quality lecture you had hoped for? Maybe,
but probably not.
If this ineffective, natural avoidance contingency is so pervasive,
how do students manage to get anything at all done? Why don’t
they procrastinate on everything, to the point of no return? Because,
eventually, the student gets close enough to the due date that being
just a few minutes closer without some preparation will be fairly
aversive. And now, the decrement in aversiveness from the before to
the after condition is large enough to support the avoidance behavior
of starting to work on the assignment. Then the natural avoidance
contingency becomes effective. But often the before condition does
not become aversive enough soon enough, and the student does not have
enough time left to prepare adequately before the due date. The student’s
preschool behavioral history determines how close to the deadline
he or she must get for the proximity to be sufficiently aversive to
support the avoidance behavior of working on the assignment. (Malott,
in press)
Professor Tradition: Stop right there. We professors can’t do
anything about our student’s preschool behavioral history.
Behaviorman: No, but we can use performance management to get rid
of most of the student’s procrastination, and some of our own
too.
Let us now apply the Three Contingency Model of Performance Management
to the prevention of procrastination.
The Effective Performance-Management Contingency
Recall the Performance-Management Model of Task Accomplishment.
The 5 steps to accomplishing any big task:
o Divide the big task into many small tasks. Suppose the big task
is reading and studying a textbook for a final exam. The professor
might divide the textbook into single-chapter assignments.
o Specify exactly what each small task is and how to accomplish it.
The professor might provide a set of detailed study objectives for
each chapter.
o Have frequent deadlines, for the tasks. The professor might give
a quiz over a new chapter at each class meeting.
o Monitor the task accomplishment. Of course, the professor would
then administer and evaluate those quizzes.
o Have small but significant outcomes for each monitored task. A few
points that count toward the final class grade could be contingent
on each quiz score.
This performance-management effort results in the second contingency
in Figure 1, the effective performance-management contingency, an
avoidance contingency: By starting to work on the assignment, the
student will avoid the loss of the opportunity to earn the course
points.
At first glance, this contingency looks like an analog to a reinforcement
contingency, where starting to work on the assignment produces the
delayed reinforcer of course points or at least the delayed reinforcer
of the opportunity to earn the course points. But the imposition of
the deadline drastically changes the contingency. With the deadline,
if the student does not start to work soon enough to finish the assignment
(e.g., three hours before class), he will lose the opportunity to
earn 100% of the course points, an analog to avoidance of the loss
of a reinforcer.
Thus, with the deadline, our savior, aversive control, comes to our
rescue; for, without the deadline and the resultant aversive control,
the student would be in forever-procrastination land. Without the
deadline, the resulting analog to a reinforcement contingency would
be too tolerant of procrastination. It is deadline-induced analog
avoidance contingencies that keep our world in its orderly orbit.
By analog contingencies, I mean indirect-acting contingencies where
the outcome is too delayed to reinforce or punish the behavior. Research
suggests that outcomes delayed much more than sixty seconds after
the response are too delayed to reinforce or punish that response.
Yet, some sorts of contingencies with delayed outcomes are effective
in controlling our behavior but, if and only if, we know the rules
describing those contingencies. I call such effective, delayed-outcome
contingencies, analog contingencies. For example, suppose the student
knows that, if he starts studying three hours before class, he will
avoid the loss of the opportunity to get a good grade. The outcome
is too delayed to reinforce that avoidance response, yet this rule-governed
analog to an avoidance contingency will probably control the student’s
behavior.
It is not that we couldn’t, in theory, control assignment preparation
with direct-acting reinforcement contingencies; but, in fact, we usually
do not: If the student were deprived of food to 80% of his free-feeding
weight, and, if every time he read a paragraph or rehearsed a definition,
we gave him a bite of food, then we could readily get a high rate
of assignment preparation, with simple reinforcement contingencies.
But that ain’t going to happen. And with instrumental reinforcers
like course points, rather than hedonic reinforcers like food, and
with the delayed delivery of those instrumental reinforcers or the
delayed opportunity to earn them, we have analogs to reinforcement
contingencies; and such analog reinforcement contingencies result
in procrastination and poor student performance.
The Direct-Acting Contingency
A theoretical question remains: How is it that knowing the rule describing
the effective performance-management contingency causes that contingency
to control the behavior, even though it is only a delayed analog to
an avoidance contingency, rather than a direct-acting avoidance contingency
where the outcome would be immediate enough to reinforce the response?
I think the control of such a performance-management contingency is
indirect. The statement of the rule describing the contingency creates
an aversive condition--proximity to the deadline without starting
to work on the assignment. This is a conditional aversive stimulus;
being close to the deadline is maximally aversive, only if the student
has not started working on the assignment, in other words, conditional
on the student’s not having started working. The student can
escape this conditional aversive stimulus by starting to work on the
assignment; and the resultant, immediate reduction in the aversiveness
reinforces that escape response (see Fig. 2). That does not mean the
student is home free; that does not mean being close to the deadline
is not still somewhat aversive, even though the student is now working
on the assignment; it is just a little less aversive than if he were
not working, enough less aversive to reinforce the escape response
of starting to work.
It is a fact that this contingency exists. It is an inference it is
in an effective escape contingency. In other words, it is an inference
that the before condition is an aversive condition for the student
and that there is a sufficient difference in the aversiveness between
the before and after conditions to reinforce the escape response of
starting to work on the assignment. But, I infer that if the indirect-acting,
rule-governed, analog-to-avoidance performance-management contingency
is effective, it must be because of this escape contingency.
I think it is important to drill down into the conditional aversive
before condition that “motivates” the escape behavior
(working on the assignment). But the terminology is awkward. I find
it handier to simply use the common-sense term fear to label that
aversive before condition (see the third contingency diagram in Fig.
1). However, anyone uncomfortable with the fear terminology but otherwise
comfortable with the three-contingency model is free to use the conditional-aversive
stimulus terminology, which is more specific.
As I mentioned earlier, how close students get to the deadline before
starting to work is a function of their early behavioral histories.
We can understand that better, in terms of the inferred, direct-acting
escape contingency of Fig. 1. Students differ greatly in terms of
how close to the deadline they get before they start working on their
assignments. I suggest that this means they differ greatly in terms
of how close to the deadline they get, before fear kicks in, before
the conditional stimulus of proximity to the deadline and not working
on the assignment becomes sufficiently aversive. And I suggest that
this difference among students is a function of differences in their
early behavioral histories, differences in parental role modeling
and direct parental intervention.
For example, if Mama gets hysterical when she has not started working
on the task, even though she is a long way from the deadline, this
analog pairing of aversive hysteria and a distant deadline will cause
such conditions to be aversive for the child with his own distant
deadlines. But more to the point, suppose Mama also gets hysterical
and starts shouting at the child or merely gets subtly critical of
the child or starts making dire predictions of failure, when the child
has not started working even though the deadline is still distant.
That pairing of aversiveness with not working even in the presence
of a distant deadline will result in a child, a college student, an
adult who will begin to fear failure much earlier than many of his
compatriots, and who will thus begin working on assignments or other
projects much earlier than his compatriots, and thus a person who
will be much more successful as a student and as a professional than
will his compatriots. But that success has a price—a life much
fuller of fear of failure (again, for more details see Malott, in
press).
Thus, we have seen how the Three Contingency Model of Performance
Management explains not only why we procrastinate but also how we
can prevent procrastination, when necessary. We prevent procrastination
by adding performance management contingencies; and such performance
management is necessary for those of us who have not been raised by
appropriately hysterical parents (Malott, in press).
An Example: BATS
Most of the details of this approach to higher education have been
previously described (Heward, 1994; Jackson, & Malott, 1994; Malott
1993, October; Malott, Vunovich, Boettcher, & Groeger, (1995).
Therefore, I will briefly summarize some of those details and then
add a little enrichment.
Over the 40 years, my students and I have evolved four different,
“major” instructional systems, sometimes they run concurrently,
but usually I get bored with one, after five or ten years and feel
guilty because I have not been doing enough writing and publishing.
Then I hand off the instructional system or close it down, so I can
create my own personal, publish-or-perish, academic monastery. But
then I feel guilty again, this time because I am not training enough
students; so I get an idea for a great new instructional system that
will clearly save the world. But the new system turns out to be only
a minor variation of the previous ones, which is fine because I think
the previous ones were good enough.
My current and probably final system is BATS, the Behavior Analysis
Training System, which started around 1990, with about three MA students
and one PhD students. We started BATS when I realized I had already
broken my vow never to take on any more grad students and instead
just teach a few non-demanding undergrad courses and concentrate on
my writing. And now, as of 2003, BATS consists of 3 PhD students,
20 MA students, and 25 BA thesis students.
The main goal of BATS is to produce and professionally place as many
well trained behavior analysts as possible, at the BA, MA, and PhD
levels. We divide this main goal into two sub-goals.
One sub-goal is to train undergrads in the principles of behavior,
the principles of organizational behavior management (OBM) and behavior
systems analysis, the general applications of those principles, and
the specific skills of discrete-trial training with preschool autistic
children. We accomplish this with three sequential undergrad courses
that teach the equivalent of about 400 students per year (in fact,
many of the students take all three courses, so the number of different
students is about 200). Therefore, we have designed BATS to provide
those three undergrad courses and related services to 200 undergrad
students each year.
The other sub-goal is to train at a more advanced level the BA, MA,
and PhD members of BATS in the principles of behavior, the principles
of OBM and behavior systems analysis, the general applications of
those principles, the specific skills of discrete-trial training with
preschool autistic children as well as the skills of training and
management of other populations with behavior problems, and specific
OBM and behavior-systems-analysis skills. To a large part, we accomplish
this as a result of the BATS participation of these advanced undergrad
and grad students. They teach the undergrad courses, supervise and
provide adjunct services to those courses, and run BATS and its various
components.
We are effective in achieving these two sub-goals to the extent that
we accomplish another sub-goal—that BATS be an exemplary system,
an exemplary organization, illustrating the best of OBM and behavioral
systems analysis, a place where we practice our preaching. When we
started BATS, we achieved perhaps 15% of that goal—15% reality,
85% hype. Over time, we have reversed those percentages; now we are
about 85% of being an exemplary system (OK, maybe only 80% exemplary).
For years, I taught OBM and behavior systems analysis in regular courses
and had about as much success as if I had been teaching roller-skating
by the lecture method. The only way I have been able to teach OBM
and behavior systems analysis so that it melts into the soul of the
student is to intensely immerse them in OBM/behavior-systems-analysis
systems like BATS. After a year or two in BATS, many, maybe most,
students acquire an OBM/systems worldview and OBM/systems skills at
an impressive level.
OBM
By OBM (organizational behavior management), I mean setting up procedures
that effectively manage the behavior of people in organizations (Malott,
Malott, & Shimamune, 1993; Malott, Shimamune, & Malott, 1993).
And the people in or served by BATS are the students in our undergrad
courses, the MA students teaching those courses, the advanced MA and
PhD students supervising those courses, the undergrad and grad students
managing subsystems that serve the undergrad and grad students, and
the CEO--me. And for BATS, OBM entails using the performance-management
model of task accomplishment along with the three-contingency model
of performance management.
And all of this is based on a strong commitment to the avoidance of
victim blaming. So, if a group within our system is failing to do
the tasks they are supposed to do, we do not blame them. Instead,
we blame ourselves and implement performance-management systems and
performance-management contingencies to support the desired performance,
not as easy nor as emotionally gratifying as victim blaming, but much
more effective.
For example, we have already discussed performance-management contingencies
to support studying for quizzes, but we also have found it necessary
to implement contingencies for class attendance because, for a few
students, the quiz contingencies are not enough, even though you must
be in class to take the quiz. So students who have more than three
absences from our 30 class meetings automatically have their final
grade reduced by half a letter grade. This prevents all but about
2% of our students from unintentionally drifting into a lower grade
than they wanted because they had unintentionally slept-in a few too
many times.
At the MA teaching-assistant level, we have found that the TAs do
not read the TA procedure manual as reliably as they need to, because
the natural contingencies are insufficient. So rather than throw a
conniption fit about what a bunch of unconscientious TAs this new
generation of grad students are, we implemented review quizzes over
the TA manuals. On the other hand, the natural contingencies usually
support the TAs reviewing the days assignment they will be teaching,
so we have not needed to add a performance-management contingency
for that.
In hierarchical organizations such as BATS, performance often falls
apart at the top, because the CEO reports to no one (even when there
is a board of directors, it would seem). And BATS is no different.
So I now vow, that starting with the new semester, I, as CEO of BATS,
will tighten up the performance-management contingencies on my own
BATS performance.
Behavioral Systems Analysis
In much the same spirit as avoiding victim blaming, in BATS, we also
try to avoid complaining about things not happening the way they should.
If things aren’t right, implement a subsystem to make them right.
This approach has resulted in many subsystems within BATS; here are
a fews:
Subsystems
GRE Course
For example, one of our goals is to place as many students into grad
school as possible. But a major obstacle is that too many good students,
even those getting the top scores in our courses, were not getting
into the grad school of their choice because of low GRE scores, in
spite of well-earned, high GPAs. So, we implemented a voluntary GRE
prep course, mainly a performance-management program that ensured
our students would do the hard work of spending the necessary 100
to 150 hours studying standard GRE prep books that would raise their
GRE score an average of 100 points (Groeger, In press; Miller, Goodyear-Orwat,
& Malott, 1996; Vunovich, 1996).
Behavioral Academic Career Counseling (BACC)
Another problem with placing our BA graduates in grad school and jobs
is that they had no idea of what opportunities were there and how
achieve those opportunities. So I started giving a semesterly lecture
on grad schools, jobs, and how to get there from here. At the end
of each lecture I would invite the students to set up a BACC appointment
with me for personalized counseling. Maybe one or two in 50 would.
So I instructed the TAs to explicitly set up appointments BACC for
me with the top students in their seminar sections. They came, they
appreciated, and they got into grad school.
And, as is my tendency, I faded out of most of the BACC appointments.
Now the TAs for the undergrad seminars do the appointments, and to
encourage the students to encourage the students make appointments,
we give them 10 optional activity points which they can substitute
for participation in some required course activity. Now over half
the students have BACC appointments and they evaluate the appointments
as being quite valuable.
Yes, they should not need an individualized appointment, because not
only do I give the lecture but all that material is in the last chapter
of one of our texts, Elementary Principles of Behavior (Malott, Malott,
and Trojan, 19??); but most of them do need the one-on-one counseling
session. And they should need a special, individualized invitation
for the appointment, but most of them do. And they should not need
the optional-activity points for attending, but most of them do. We
try not to get to hung up on should; instead, we try to do what it
takes to achieve our goals, providing high-quality training in behavior
analysis to as many students as possible and making sure they end
up in positions where they can make good use of that training, whether
it is in grad programs or behavior-analytic jobs. That exemplifies
our goal-directed systems approach.
The Behavioral Research Supervisory System (BRSS)
The biggest problem grad students face is completing their theses
and dissertations in a timely manner or completing them at all. By
the time students finish up their PhD degree, they should have sufficient
time-management skills that they would not need have trouble completing
writing projects, not even projects as big as a dissertation; but
most of them do not have those time-management skills. In fact, most
of their faculty advisors do not have those time-management skills.
In fact, I do not have those time-management skills. So, instead of
blaming the victims, we implemented another subsystem, BRSS, to solve
the problem using the previously described performance-management
model of task accomplishment and the three-contingency model of performance-management
(Garcia & Malott, 1988; Garcia, Malott, & Brethower, D; 1988).
The research and writing of all BATS students are very effectively
supported by BRSS; this includes undergraduate honors theses, MA projects,
MA theses, and PhD dissertations. Almost all students produce quality
products in a timely manner, a rarity without BRSS or the equivalent.
Welcome Wagon
Many subsystems, components, and procedures in BATS are a result of
grad student initiatives. They identify a problem, propose a solution,
and implement that solution, often though I think there is no problem
or their solution will not work. But, if I think they will do no harm,
I allow them to give it a try. And often I am wrong, there was a problem
or an unrealized need and their solutions do work. Now many of the
institutionalized subsystems, components, and procedures of BATS are
a result of such student initiatives. This semester, Melinda Sota,
a new MA student from St. Cloud University, identified a problem and
proposed to develop a solution. The problem is the lost, freshman
like feeling new grad students from other schools have when they enter
BATS (and probably any other system in any other grad school). So
Melinda is developing the BATS Welcome Wagon, a set of information
that will be useful to students considering enter our program and
useful to them once they are here. In addition, she will be setting
up some sort of big-brother, big-sister program for the advanced grad
students to adopt and mentor the incoming grad students.
Super-A
Many of our subsystems are designed not so much to fix problems but
rather to enrich our current educational/training system. For example,
I noticed that, in our principles course, a reasonable percentage
of elite students were performing much better on their daily quizzes
than was needed to achieve our 92% criterion for an A. I thought we
should recognize this accomplishment and provide an incentive for
anyone else wishing to stretch out a bit. So we set up the Super-A
program. Students who meet the requirements for a Super-A can sign
up next semester to receive one credit of A for their accomplishment.
The requirements are that they earn an A in the regular course and
earn 500 optional-activity points (about 50 hours worth of work) for
other activities and accomplishments that semester, including 40 points
for each cumulative quiz percentage point above 92%. About 25% of
our students have joined the expanding Super-A elite.
A Letter to Mom and Dad
Another enrichment component is the letter to mom and dad. About the
only thing Mom and Dad get from the university is bills and a certain
amount of perplexity about just what it is their child is studying,
especially if there child is studying behavior analysis. So, our TAs
get the names and addresses of the top performing two or three students
in each seminar and write letters of congratulations to those parents
which both the TAs and I sign. Those top two or three students are
excellent, serious, hard-working students who deserve that little
bit of recognition and whatever praise will now bounce off Mom and
Dad. But those super-students did not invent themselves; they are
a result of excellent child rearing and nurturing by excellent, serious,
hard-working parents; so those parents also deserve a little recognition
and the opportunity for some bragging rights on their kids. In addition,
Mom and Dad may now be a little more supportive of the super-kid who
is thinking about going to grad school to study behavior analysis;
maybe being a lawyer or a doctor is not the most important thing after
all.
Behavioral-systems
Approaches
Goal-Directed Systems Design
Goal-directed systems design is the specification of the goals a system
is to accomplish and the design of that system so all its components
lead to the accomplishment of those goals (Malott, & Garcia, 1987).
Simple and obvious, but rare. Most systems have no clear goals and
are not designed but, rather, evolve as a result of historical tradition
and momentary expedience, certainly most systems in higher-education,
from the level of the course, to the department, to the college.
But each component of each course and each supporting subsystem is
designed to help us achieve our goal of saving the world with behavior
analysis by training as many behavior analysts as well as we can and
helping them find positions where they can save the world using their
behavior-analysis and behavior-systems-analysis skills.
Continuous Quality Improvement
In implementing a goal-directed systems design, it is important to
evaluate that system and all of its components, down to the most minute,
to determine if all those subsystems and components are contributing
to saving the world with behavior analysis. Often, we find that they
are not functioning quite as planned. So after the negative evaluation,
we must recycle, we must redesign the component or subsystem, re-implement,
re-evaluate, etc. until it is working as it should or at least as
well as we can get it to work (we are not able to solve all of our
problems).
This continuous quality improvement is a fascinating process because
it points to so many things that what should work but do not until
they are revised. The evolution of our Behavioral Academic Career
Counseling subsystem is an excellent example of this, as we discussed
earlier.
The greatest amount of our continuous quality improvement efforts
go into our instructional materials--the texts (Bosch, 2001; Malott,
& Suarez-Trojan, in press; Suarez, 2001), homework, computer-based
instruction, study objectives, and quizzes. If 20 or 30% of our students
miss a quiz question, something is wrong. At times, it is even hard
for us not to blame the victim, as reducing the error rate can be
frustrating. But our performance-management contingencies are sufficiently
effective that we can reasonably assume that our students are studying
and doing the best they can; so the errors are not their fault; they
are ours. Then we examine, with an eye toward revision, the quiz question
itself, the relevant study objective, and the relevant homework and
text material. We make the changes that seem appropriate. We implement
the revised component the next semester. We revaluate. And we recycle
until we have fixed the problem or run out of solutions.
Occasionally, we conclude that it is too much sugar for a cent. For
example, we might have one high-error-rate quiz question based on
one study objective and one paragraph of text. But after recycling
several times, it looks like we would need to expand the paragraph
to an entire chapter, because the concept is much more difficult than
we had anticipated. In such cases we may conclude that the concept
is not sufficiently crucial as to justify that much course time; so
we either eliminate it or put it in an optional advanced enrichment
section, at the end of the relevant chapter.
All professors revise their instructional material a little bit from
semester to semester; but my observation is that most simply blame
the students for poor quiz performance and then proceed to update
their lectures, and they do that more on the basis of the latest developments
in the subject matter of their field than in order to improve the
effectiveness of their instruction. I have known very few professors
who do the sort of molecular-continuous-quality improvement described
here. Therefore, I think few professors realize how difficult are
the concepts they are teaching and how difficult it is for to communicate
to sincere, conscientious, hard-working students. Sometimes I find
myself saying, how can those undergrads be so dumb as not to understand
this concept; and my grad-student TAs say, we don’t understand
it either. Oh, yes, don’t blame the victim.
One final comment about our continuous quality improvement: We evaluate
almost every detail of a very large instructional system. That means
that our evaluations and fixes are rough and ready, at best. They
never achieve anything like the rigor appropriate for a research journal
such as the Journal of Applied Behavior Analysis. Instead we note
problems suggested by confusions in the seminars and homework, student
questions and complaints, quiz performances, and student social-validity
evaluations on anonymous questionnaires. Then we try to fix the problem
based on our behavior-analytic-educated guesses. And we try again
the next semester. In other words, this is real-world R & D (research
and development), not scholarly research. But it is real-world research
and development, not scholarly research that most behavior analysts
do, even those with PhDs; therefore, working in BATS provides our
students with very appropriate job skills (Malott, 1992 a, 1992 b).
Conclusions
What I advocate (and therefore, what I do; or is it the other way
around?) is that faculty not be teachers of courses but, instead,
be instructional systems designers and managers. Our job is not to
present subject matter but to help students acquire complex, subtle
professional repertoires and values. Such an approach makes little,
if any use of lectures; instead it involves designing and implementing
learning opportunities, in the form of readings, homework, seminars,
quizzes, and practica.
Such an approach requires much more work than traditional teaching;
it is very labor intensive. But the solution is to give a large number
of grad students and even undergrad students an opportunity to help
in the analysis, design, implementation, evaluation, and recycling
of the training system. In so doing, the undergrad students in the
courses get much better training, and the undergrad and grad students
helping with the system get even better training.
And though the system is labor intensive, it can be more cost effective
than traditional approaches to teaching. For example, BATS has very
few paid assistants. Instead, most of the work is done by students
who are receiving academic credit, for which they pay.
And though the system is labor intensive, in the need for graduate
TAs to run the individual seminars, the system is not labor intensive
in terms of faculty time. While the system takes much faculty time,
doubling the number of students the system serves only slightly increases
the amount of needed faculty time, not close to doubling the amount
of needed time.
Finally, a training system such as BATS is a populist meritocracy.
There is room for almost everyone to participate and contribute and
benefit, and those students with exceptional skills have the opportunity
to really stretch out, to really develop, hone, and demonstrate those
skills. I am impressed with the number of undergrad and grad students
who, when given a chance in the right context, turn out to be very
proactive, responsible, dedicated, creative, personable behavior analysts/
behavior systems analysts/ managers/ trainers/ therapists/ people.
I have great love and respect for our students.
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